Orders are sent by NZ post and will normally be next day delivery, unless you have a rural address and it may take a couple more days. You will get a track and trace number when you place your order. However, if your order has not arrived within 5 working days please contact us immediately so we can help to locate it quickly!
We offer FREE delivery within NZ for all orders!
If there is a fault with your product please contact us within 14 days of purchase and we will email you a returns form. Please fill out this form and return it along with the faulty item within 5 days of receiving it to:
The Edit Cosmetics PO Box 19094 Hamilton 3244 New Zealand
This helps us to understand your reasons for a refund or replacement. We make every effort to ensure your products arrive in the best condition but occasionally damage may occur during shipping so please include a photo of the damaged item as you received it with the returns form.
Please note that within our obligations under the Consumer Guarantees Act we do not offer product refunds or exchanges for a change of mind or dislike of texture or fragrance of a product after purchase. You are welcome to try before you buy! Our expert staff are happy to help you with testers at any of our outlets.